Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
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Scope of the Report:
This report studies the Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Management Software market by product type and applications/end industries.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so its important to put an eye to economic indexes and leaders prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
The global Workforce Management Software market is valued at 2080 million USD in 2017 and is expected to reach 3310 million USD by the end of 2023, growing at a CAGR of 8.1% between 2017 and 2023.
The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.
North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Workforce Management Software.
Europe also play important roles in global market, with market size of xx million USD in 2017 and will be xx million USD in 2023, with a CAGR of xx%.
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Market Segment by Manufacturers, this report covers – Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys, Monet Software, InVision AG and Teleopti
Workforce Management Software market stands to gain remarkable proceeds over 2018-2023, as per a recently compiled report Market Segment by Regions, regional analysis covers:
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers – On-premises and Saas Cloud-Based
Market Segment by Applications, can be divided into – <100 Employees, 100-499 Employees, 500-999 Employees, 1,000-4,999 Employees and >5000 Employees
Market Segment by Table of Contents:
1 Workforce Management Software Market Overview
2 Manufacturers Profiles
3 Global Workforce Management Software Market Competition, by Players
4 Global Workforce Management Software Market Size by Regions
5 North America Workforce Management Software Revenue by Countries
6 Europe Workforce Management Software Revenue by Countries
7 Asia-Pacific Workforce Management Software Revenue by Countries
8 South America Workforce Management Software Revenue by Countries
9 Middle East and Africa Revenue Workforce Management Software by Countries
10 Global Workforce Management Software Market Segment by Type
11 Global Workforce Management Software Market Segment by Application
12 Global Workforce Management Software Market Size Forecast (2018-2023)
13 Research Findings and Conclusion
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