Global Smart Process Application Market : Market Drivers, Restraints and Opportunities-2016 to 2022

Press Release

Smart Process Applications provide solutions that give an outside-in approach to serve customers. In the fast-paced world, where the changes and requirements are dynamic, flexibility and development of human-centric processes are the keys that in-turn increases customer satisfaction and effectiveness, and not just efficiency. Smart Process Applications are not just BPM (Business Process Management) solutions that specialize in building interactive work-flows and are mostly internally focussed, but provide a variety of functions such as supporting collaboration and unstructured processes. Smart Process Applications thus bridge business gaps while working with business rules and processes.

Market Dynamics

Smart Process Application Market is driven majorly by its capabilities that find applications in various verticals and businesses; listing down a few: Incorporation of collaboration and operational intelligence in business processes, that is, instead of pre-programmed process, the outcome actually depends on the information received from different platforms/sources. Next, analytics capabilities that are not just reporting tools but also functions w.r.t business context.

Another driver is its applications in various industries, for example Insurance. This industry had been dealing with huge customer information and was in-dire need to streamline their processes. The first set of solutions were provided by BPM. The next phase is taken up by Smart Process Application software which increases customer experience, decreases the operational cost to the company and provide advisory solutions to customers.

Market Segmentation

The market is segmented on the basis of solutions, services, industry, and geography. On the basis of solutions market can be segmented into Enterprise Content Management, Business Process Management, Adaptive/Dynamic Case Management, Business Continuity Planning, Analytics, Collaboration, Information Capture, Business Intelligence, Customer Experience Management, Data Awareness and Multi-Channel Communications (Mobile-based, web-based, self-service portals for tracking actions).

On the basis of services, Smart Process Applications Market can be segmented into support and maintenance, professional and managed services. The various industries and verticals where Smart Process Applications find its applications are; BFSI, Manufacturing, Retail, Healthcare, IT and Telecom, Media and Entertainment, Education and Energy.

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Regional/Geographic Analysis

North America, Europe, Asia-Pacific, Latin America, the Middle East and Africa are the Global Smart Process Application markets. North America is forecasted to generate highest revenues by 2020. Asia Pacific region, Europeand Middle East promise significant market growth owing to their increasing network readiness, increased expenditure on telecommunication and wireless data transmission.


Smart Process Applications are builton top of Business Process Management, i.e. they perform analytics in addition to laying down business rules. Therefore, there is a huge potential for information capture, automation and incorporation of the goal-driven framework. Another opportunity exists in the field of cloud-based smart process applications because of the current and future trends where enterprises are migrating to cloud.

Key Players

Some of the major players in the market include Appian, SAP, KANA, Lexmark International,Salesforce, IBM Corporation, EMC Corporation, OpenText, Baan, Pegasystems, Forrester Research etc.

Report Contents Regional Analysis Report Highlights

Market segments

Market Drivers, Restraints and Opportunities

Market Size & Forecast 2016 to 2022

Supply & Demand Value Chain

Market – Current Trends

Competition & Major Companies

Technology and R&D Status

Porters Five Force Analysis

Strategic and Critical Success Factor Analysis of Key Players

North America

US and Canada

Latin America

Mexico, Brazil, Argentina and Rest of Latin America

Western Europe

EU5 (Germany, France, Italy, Spain, U.K.)

Nordic Countries (Denmark, Finland, Norway, and Sweden)

Benelux (Belgium, The Netherlands, and Luxembourg)

Rest of Western Europe


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Eastern Europe



Rest of Eastern Europe

Asia Pacific




Australia and New Zealand

Rest of Asia Pacific

Middle East and Africa

GCC countries (Saudi Arabia, Oman, Qatar, Bahrain, UAE and Kuwait)

South Africa

North Africa

Rest of Middle East and Africa

This report is an elaborate aggregation of primary inputs from industry experts and participants across the supply chain. It provides details on market segmentation which is derived from several product mapping exercises, macroeconomic parameters and other qualitative and quantitative insights. The impact of all such factors is delivered across multiple market segments and geographies.

Detailed Historical Overview (Market Origins, Product Launch Timeline, etc.)

Consumer and Pricing Analysis

Market dynamics of the industry

Market Segmentation

Estimated Market Sizing in terms of volume and value

Recent trends in Market and impact

Research Status and Technology Overview

Extensive Industry Structure Coverage

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